OneTapReturn policies / Birkenstock
Birkenstock return policy
Last verified September 1, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
Free returns. Original shipping charges are not refunded.
Refunds
Refund to your original payment method.
Refunds are typically issued within 21 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Last Chance items discounted 40% or more (final sale, cannot be returned or exchanged)
Item condition
Original tags must be attached.
Original packaging is required.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.