Return policies / Steve Madden

Steve Madden return policy

Last verified October 11, 2026

Return window

30 days

The clock starts from the delivery date.

Return fees

A $6.95 return fee is deducted from mail returns. In-store returns of online orders are free at most US stores.

Refunds

Refund to your original payment method.

Exchanges

Exchanges supported

Final sale (not returnable)

  • Clearance items (prices ending in .99)
  • Items marked Final Sale
  • Masks and mask filters
  • Earrings
  • Gift cards

Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.