Return policies / Temu
Temu return policy
Last verified July 31, 2026Return window
90 days
The clock starts from the purchase date.
Return fees
Free returns
Free returns.
Refunds
- Original payment method
- Store credit
Refunds are typically issued within 14 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Clothing worn, washed, or damaged after delivery, or missing tags/hygiene stickers
- Grocery and food products
- Some health and personal care items
- Some free gifts
- Some customized products
- Some underwear orders
- Seller-marked non-returnable items (check product page)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.