Return window
30 days
The clock starts from the delivery date.
Return fees
Free at Amazon drop-off locations; fees can apply for some items.
Refunds
Refund to your original payment method.
Refunds are typically issued within 30 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Perishables
- Health and safety items
- Customized items
- Amazon Pharmacy and pet medication
- Some digital items
- Opened software, video games and collectibles
- Items marked Final Sale
Item condition
Original tags must be attached.
Checked by hand against Amazon's published policy. Stores change their rules, so confirm on the store's site before you send anything back.
Keep this purchase and refund in view.
Get started freeForward an order email to orders@theonetap.co. Keep the purchase, return decisions and refund check-ins together.
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