OneTapReturn policies / ASOS
ASOS return policy
Last verified August 22, 2026Return window
28 days
The clock starts from the delivery date.
Return fees
Qualifying returns are free for ASOS account holders. Guest returns and returns covered by the Fair Use Policy may have a fee deducted from the refund.
Refunds
Refund to your original payment method.
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale
- Underwear/swimwear with hygiene seal removed
- Pierced jewelry
- Opened cosmetics
- Face coverings
- Gift vouchers
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.