Return policies / ASOS
ASOS return policy
Last verified July 31, 2026Return window
28 days
The clock starts from the delivery date.
Return fees
Free returns
Free returns.
Refunds
- Original payment method
Refunds are typically issued within 10 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale
- Underwear/swimwear with hygiene seal removed
- Pierced jewelry
- Opened cosmetics
- Face coverings
- Gift vouchers
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.