OneTapReturn policies / Boohoo
Boohoo return policy
Last verified July 31, 2026Return window
21 days
The clock starts from the delivery date.
Return fees
A $14.99 return charge per parcel is deducted from the refund. Mixed Boohoo and concession returns may incur separate charges.
Refunds
- Refund to your original payment method
- Store credit
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Fashion face masks
- Cosmetics and beauty products (used or seal broken)
- Pierced jewellery
- Vitamins and supplements with broken seal
- Medicines
- Toiletries
- Swimwear and lingerie with hygiene/product seal broken or missing
- Perishable items (food, alcohol, flowers)
- Unwrapped computer software (CDs/DVDs)
- Custom-made and personalised items
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.