OneTapReturn policies / Cider
Cider return policy
Last verified August 22, 2026Return window
14 days
The clock starts from the delivery date.
Return fees
$3.99 return fee
Refunds
Refund to your original payment method.
Refunds are typically issued within 10 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale
- Orders paid entirely with store credit (all items become Final Sale)
- Panties
- Accessories except scarves
- Swimwear without the hygiene sticker fully intact
Item condition
Original tags must be attached.
Original packaging is required.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.