Return policies / Cotton On
Cotton On return policy
Last verified August 3, 2026Return window
No time limit on returns
Cotton On does not impose a deadline for returns.
Return fees
Free returns
Free returns (in-store).
Refunds
- Original payment method
- Exchange
Refunds are typically issued within 10 days after the return is processed.
Exchanges
Exchanges supported
Final sale (not returnable)
- Underwear
- Earrings
- Cosmetics
- Third party brands
- Charity items
- Items marked seconds
- Items marked samples
- Customised/personalised items
- Gift cards
- Swimwear without hygiene sticker and swing tags attached
Item condition
Original tags must be attached.
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