Return window
14 days
The clock starts from the delivery date.
Return fees
Customer pays return shipping.
Refunds
Refund to your original payment method.
Refunds are typically issued within 20 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Opened or used products
- Gifts, samples and gift-with-purchase items
- Promotional items
- Incomplete sets or bundles
Item condition
Original tags must be attached.
Checked by hand against Dr.Althea's published policy. Stores change their rules, so confirm on the store's site before you send anything back.
Keep this purchase and refund in view.
Get started freeForward an order email to orders@theonetap.co. Keep the purchase, return decisions and refund check-ins together.
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