OneTapReturn policies / Forever 21
Forever 21 return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the shipment date.
Return fees
$9.99 return fee
Refunds
Refund to your original payment method.
Refunds are typically issued within 5 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale
- Clearance items
- Intimates (lingerie, swimwear, undergarments)
- Cloth face masks
- Altered apparel
- Special orders
- Personalized or monogrammed items
- Partial bundle items (must return full bundle)
- Opened beauty products (must be unopened with cellophane intact)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.