Return policies / Forever 21
Forever 21 return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the ship date.
Return fees
$9.99 return fee
Refunds
- Original payment method
Refunds are typically issued within 5 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale
- Clearance items
- Intimates (lingerie, swimwear, undergarments)
- Cloth face masks
- Altered apparel
- Special orders
- Personalized or monogrammed items
- Partial bundle items (must return full bundle)
- Opened beauty products (must be unopened with cellophane intact)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.