Return policies / Free People
Free People return policy
Last verified August 4, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
Free returns
Free returns (in-store).
Refunds
- Original payment method
- Store credit
Refunds are typically issued within 14 days after the return is processed.
Exchanges
Exchanges supported
Final sale (not returnable)
- Sale items ending in $.95 purchased at an additional sale-on-sale discount marked Final Sale
- Select intimates and beauty & wellness styles marked Final Sale
- Nuuly Resale items (always final sale, cannot be returned online or in store)
- Vintage Loves and Vintage Revival items (cannot be returned)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.