Return policies / H&M
H&M return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
$5.99 return fee
In-store returns are typically free.
Refunds
- Original payment method
Refunds are typically issued within 14 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Underwear
- Swimwear with broken hygiene seal
- Opened beauty products
- Gift cards
- Face masks
- Altered items
Item condition
Original tags must be attached.
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