OneTapReturn policies / H&M
H&M return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
Mail returns have a $5.99 fee deducted from the refund. In-store returns are free.
Refunds
Refund to your original payment method.
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Underwear
- Swimwear with broken hygiene seal
- Opened beauty products
- Gift cards
- Face masks
- Altered items
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.