Return policies / J.Crew
J.Crew return policy
Last verified August 4, 2026Return window
30 days
The clock starts from the purchase date.
Return fees
$7.50 return fee
In-store returns are typically free.
Refunds
- Original payment method
- Gift card
Refunds are typically issued within 7 days after the return is processed.
Exchanges
Exchanges supported
Final sale (not returnable)
- Monogrammed items
- Personalized items
- Lingerie
- Vintage items
- Altered items
- Final sale items
- Swimsuits without hygienic liner in place
- Fine jewelry (in-store returns not accepted, contact customer service)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.