Macy's return policy

Return window

30 days

The clock starts from the delivery date.

Return fees

$9.99 return fee

In-store returns are typically free.

Refunds

• Original payment method
• Store credit

Refunds are typically issued within 7 days after the return is processed.

Exchanges

Exchanges supported

Final sale (not returnable)

• Altered or personalized merchandise
• Food, beverage, and live plant items
• Macy's gift cards (electronic and physical)
• Last Act merchandise
• Gourmet Gifts
• Burberry personalized items and pierced earrings
• Louis Vuitton personalized/made-to-order items and engraved fragrance bottles
• Fine/Bridge Jewelry and watches: special-order or altered-for-size items
• Macy's Bridal Salon by Demetrios (all sales final)
• Third-party seller: plants, live botanicals, food, grocery, coffee/tea/beverages, pet food/products

Item condition

Original tags must be attached.