OneTapReturn policies / Madewell
Madewell return policy
Last verified August 3, 2026Return window
30 days
The clock starts from the purchase date.
Return fees
In-store returns and online exchanges are free. Madewell Insider members also receive free mail returns.
Refunds
Refund to your original payment method.
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Final sale items
- Monogrammed/personalized items
- Vintage/altered garments
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.