Return policies / Massimo Dutti
Massimo Dutti return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the ship date.
Return fees
Free returns
Free returns (in-store).
Refunds
- Original payment method
Refunds are typically issued within 14 days after the return is processed.
Exchanges
Exchanges supported
Final sale (not returnable)
- Lingerie/underwear
- Swimwear without hygiene sticker
- Earrings
- Tights and socks
- Personalized items
- Opened fragrances/cosmetics
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.