OneTapReturn policies / Massimo Dutti
Massimo Dutti return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the shipment date.
Return fees
Free returns
Refunds
Refund to your original payment method.
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Lingerie/underwear
- Swimwear without hygiene sticker
- Earrings
- Tights and socks
- Personalized items
- Opened fragrances/cosmetics
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.