Return policies / New Balance
New Balance return policy
Last verified August 4, 2026Return window
45 days
The clock starts from the ship date.
Return fees
$5.00 return fee
Refunds
- Original payment method
- Gift card
Refunds are typically issued within 14 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked non-returnable
- Items marked final sale
- Worn or damaged merchandise (right to refuse reserved)
- NB1 custom/personalized footwear (third-party sourced, unconfirmed)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.