OneTapReturn policies / Nordstrom Rack
Nordstrom Rack return policy
Last verified July 31, 2026Return window
40 days
The clock starts from the purchase date.
Return fees
$9.95 return fee
In-store returns are typically free.
Refunds
Refund to your original payment method.
Refunds are typically issued within 5 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Items marked Final Sale or Non-Returnable
- Opened beauty products (online beauty returns are in-store only)
- Car seats with opened box or broken seal
- Third-party Marketplace items (return to Nordstrom only, not Rack)
Item condition
Original tags must be attached.
Original packaging is required.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.