Return policies / Old Navy
Old Navy return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
Free returns
Free returns (in-store).
Refunds
- Original payment method
- Store credit
Refunds are typically issued within 5 days after the return is processed.
Exchanges
Exchanges supported
Final sale (not returnable)
- Items marked Final Sale
- Encore Market items
- Masks
- Mail-only items cannot be returned in store
- Swimwear without original tags and hygienic liner intact
- Third-party seller items (separate policies)
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.