Return policies / PrettyLittleThing
PrettyLittleThing return policy
Last verified July 31, 2026Return window
21 days
The clock starts from the delivery date.
Return fees
$14.99 return fee
Refunds
- Original payment method
- Store credit
Refunds are typically issued within 14 days after the return is processed.
Exchanges
No exchanges
Final sale (not returnable)
- Pierced jewellery once packaging/seal removed or tampered
- Underwear, swimwear and fashion facemasks without intact hygiene seal and tags
- Beauty products and accessories opened, used, or with broken protective seal
- Shoes worn outside or missing original box/dust bag
- Electrical products with opened/tampered packaging or broken hygiene seal (per product page)
Item condition
Original tags must be attached.
Original packaging is required.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.