OneTapReturn policies / Princess Polly
Princess Polly return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
Free returns
Refunds
- Refund to your original payment method
- Store credit
Refunds are typically issued within 10 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Items marked final sale
- Cosmetics
- Earrings
- Undergarments
- Beauty and wellness tools (including hair tools)
- Swimwear without intact hygiene seal
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.