OneTapReturn policies / Quince
Quince return policy
Last verified August 3, 2026Return window
365 days
The clock starts from the purchase date.
Return fees
Free returns
Refunds
- Refund to your original payment method
- Store credit
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Logo/private-label customized items
- Made-to-order items
- Mirrors
- Wall art
- Personalized/limited-edition jewelry
- Gift cards
- Explicitly marked Final Sale items
Item condition
Original tags must be attached.
Original packaging is required.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.