OneTapReturn policies / Reformation
Reformation return policy
Last verified August 22, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
$8.00 return fee
In-store returns are typically free.
Refunds
- Refund to your original payment method
- Store credit
- Exchange
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Items marked Final Sale
- Apothecary
- Lingerie
- Hosiery
- Vintage
- Digital products
- Shoes returned without the original shoe box or with a significantly damaged box
- Swimwear without sanitary tags attached
- Garments, handbags or jewelry returned without their garment bag or dust bag
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.