OneTapReturn policies / Shein
Shein return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the delivery date.
Return fees
$7.99 return fee
Refunds
- Refund to your original payment method
- Store credit
Refunds are typically issued within 9 days after the retailer receives your return.
Exchanges
No exchanges
Final sale (not returnable)
- Lingerie/underwear
- Jewelry
- Cosmetics
- Pet products
- Clearance/final sale items
- Free gifts
- Customized products
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.