OneTapReturn policies / Zara
Zara return policy
Last verified July 31, 2026Return window
30 days
The clock starts from the shipment date.
Return fees
In-store returns are free. A return shipping fee is deducted from mailed or drop-off returns.
Refunds
Refund to your original payment method.
Refunds are typically issued within 14 days after the retailer receives your return.
Exchanges
Exchanges supported
Final sale (not returnable)
- Personalized items
- Men's undergarments
- Kids' undergarments (except socks/tights/tops/bodysuits/undershirts in original packaging)
- Opened cosmetics
- Opened fragrances
- Swimwear without hygiene strip
- Standard Procedure collection
Item condition
Original tags must be attached.
Returning something? OneTap tracks your return deadlines automatically and Zaya handles the return for you — just forward your order email and forget it.